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Privacy Policy

Last Updated: October 2026

Rapid Furnace Repair ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share when visiting our website or calling the telephone numbers displayed on our pages. This Privacy Policy describes what information we collect, how we use it, and your choices regarding your data.

1. Information We Collect

  • Telecommunications & Call Data: When you place a call to a phone number listed on our Website, our call-routing system automatically collects your phone number (Caller ID), geographic location/zip code associated with the call, call time, call duration, and call recording/monitoring data for quality assurance, customer support, and routing purposes.
  • Information Provided During Calls: Any details you voluntarily share during your phone call (such as your name, service address, and HVAC issue description) are collected by the receiving service provider to fulfill your request.
  • Automated Website Analytics & Cookies: We collect standard technical data including IP address, browser type, device type, referring URLs, and interaction metrics using cookies and analytics tools (such as Google Ads conversion tracking) to measure advertising effectiveness.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To route and connect your phone call with an available HVAC service provider in your area.
  • To monitor call quality, prevent fraudulent activity, and improve customer routing accuracy.
  • To measure advertising performance and comply with applicable legal and regulatory obligations.

3. Information Sharing & Third-Party Disclosure

When you initiate a call through our Website, your call and associated Caller ID details are shared directly with participating third-party HVAC contractors, service networks, and telecommunication tracking providers so they can assist you with your heating or cooling request. We do not sell your personal information to unrelated third-party data brokers.

4. Cookies & Google Ads Tracking

We use cookies and similar tracking technologies—including Google Ads conversion tracking—to understand how visitors interact with our Website after clicking an advertisement. You can control or disable cookies at any time through your browser settings or via Google's Ad Settings page.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect call metadata and website analytics against unauthorized access. We retain call logs only for as long as necessary to fulfill business, billing, and compliance requirements.

6. Your Privacy Rights (U.S. State Privacy Laws)

Depending on your state of residence (including California, Virginia, Colorado, and others), you may have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise your privacy rights, please contact us using the details below.

7. Contact Us

For any privacy-related inquiries or requests, please contact us at privacy@rapidfurnacerepair.online or call (888) 555-0199.